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Discussion topic: Your ap isn’t accepting payment

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Avatar for Zerah
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This message was authored by: Zerah

Message posted on ‎16 May 2025 05:52 AM

Your ap isn’t accepting payment

I have tried to pay my bill numerous times but your app isn't working nor accepting payment.

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎16 May 2025 06:38 AM

Re: Your ap isn’t accepting payment

Posted by a Superuser, not a Sky employee. Find out more

Hi @Zerah  if you have a continuous payment method set up you shouldn't need to make a manual payment. If you don't have a payment set up and it won't let you pay online then call sky on 150 so they can take payment and look into why you can't. 

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I AM NOT A SKY EMPLOYEE

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎16 May 2025 06:54 AM

Re: Your ap isn’t accepting payment

Posted by a Superuser, not a Sky employee. Find out more

@Zerah 

Due to a massive Sky TV outage overnight (and still affecting customers this morning) the phone lines will be extremely busy when they open. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Sky customer since 2001
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