0

Discussion topic: Your ap isn’t accepting payment

Reply
Avatar for Zerah
Level 0 icon
What's this?
This message was authored by: Zerah

Message posted on ‎16 May 2025 05:52 AM

Your ap isn’t accepting payment

I have tried to pay my bill numerous times but your app isn't working nor accepting payment.

Report post
Post 1 of 3
233 Views
0 Likes
Reply
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎16 May 2025 06:38 AM

Re: Your ap isn’t accepting payment

Posted by a Superuser, not a Sky employee. Find out more

Hi @Zerah  if you have a continuous payment method set up you shouldn't need to make a manual payment. If you don't have a payment set up and it won't let you pay online then call sky on 150 so they can take payment and look into why you can't. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 3
224 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎16 May 2025 06:54 AM

Re: Your ap isn’t accepting payment

Posted by a Superuser, not a Sky employee. Find out more

@Zerah 

Due to a massive Sky TV outage overnight (and still affecting customers this morning) the phone lines will be extremely busy when they open. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 3 of 3
221 Views
0 Likes
Reply
Reply