‘Your account is not authorised to access the My Sky app’

[MarkR24]

 

[caesarome]

@MarkR24 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MarkR24.

[JulesMm]

Is there any resolution for this. I have the same message and have gold membership. Cant access bills or enter the competitions/get rewards 

[MarkR24]

They can't fix it. I was on the phone for an hour last week. Passed to 3 different departments and eventually they just left me on hold. I will be complaining about this to the ombudsman. Over 6 months for me. Diamond customer.

[jerry+wiseman]

• I'm now experiencing the same issues. My problems started on the evening before my contract anniversary 7th dec. Shocking lies the offshore agents give for the problem. Have spent an entire weekend talking to people who know nothing and keep transferring.  The last agent just told me I also could not have been using the app (had been for years) I am too on Diamond level, yet he told me sky email addresses have a glitch, and to use a Gmail account instead. What on earth.....

[jerry+wiseman]

• I'd like an update on this please. A DM preferably.