Will sky roll over my bill to next month without getting service restrictions

[John1987__]

Does anybody know if sky will allow me to roll over the remaining of my bill to next month without adding service restrictions

[SKY1992bf]

@John1987__  No they won't allow this, failure to pay will result in restrictions 

[John1987__]

Bit annoying.  O2 allowed that if i ever had to

[daveNOS]

@John1987__ Im sure Sky will find it a "bit annoying" if you don't pay your bill on time, you can't realistically expect a company to allow you to continue using a service that hasn't been paid for.

[John1987__]

I get that,  i have paid a large chunk of it, but not all yet and was just wondering of they help out at all as it happened with o2 i had a bad montj and they rolled over what was remaining and i did not lose the use of anything, no restrictions on my service

[Daniel0210]

@John1987__ 

Sky won't do that. This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass