Why can not speak to some one on live chat I keep asking for me to phone up but phone been cut off

[Stevenkay1977]

Why can u never get told some one on live chat I was waiting for over a hour for some one to talk keep say ring up but they cut my phone off so can not ring up

[Daniel0210]

@Stevenkay1977 

If, as I think you're describing, your Sky mobile services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.