Whoops, there's been an error

[JammieDodger]

Cannot access my account or any settings (sim or roaming) on the Sky App or website and I've tried different computers. I'm at a total loss. I keep getting this error message:

Whoops, there's been an error

Sorry, we are experiencing some technical difficulties, please try again later.

[caesarome]

@JammieDodger 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[JoshNewton]

I'm trying to activate my sim, but keep getting a 'whoops there's been an error..' I've had my phone 3 days and still can't use it.... 

[caesarome]

@JoshNewton 

The only way to get it activated would be to use another phone and call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[JoshNewton]

Thank you, I'll get in touch with them tomorrow! Appreciate the reply 🫱🏾‍🫲🏼