@Cath_Mc Your images can't displayed as they contain personally identifying details (one sure what to give scammers your info).
I would call Sky regardingt the phone order if it's been ordered under your name & address as you'll need to get the order cancelled and the phone returned to the correct returns address.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
