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Discussion topic: What does this mean?

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Emcintyre
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What does this mean?

‎29 Sep 2024 10:46 PM

 

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Emcintyre
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Order confirmation

‎29 Sep 2024 10:48 PM

I placed an order but received no emails or nothing. In my account nothing is showing up?

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caesarome
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Superuser
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Re: Order confirmation

‎29 Sep 2024 10:54 PM

Posted by a Superuser, not a Sky employee. Find out more

Did you order a iphone 16 by any chance ?

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Emcintyre
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Re: What does this mean?

‎29 Sep 2024 11:11 PM

Yes 

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Emcintyre
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Re: What does this mean?

‎29 Sep 2024 11:28 PM

Can you help with this? 

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Emcintyre
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Re: What does this mean?

‎29 Sep 2024 11:47 PM

Should I re order? 

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caesarome
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Superuser
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Re: What does this mean?

‎30 Sep 2024 09:34 AM

Posted by a Superuser, not a Sky employee. Find out more
@Emcintyre wrote:

Should I re order? 

@Emcintyre 

No so what happens when you look here:


https://www.sky.com/ordertracking

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Emcintyre
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Re: What does this mean?

‎30 Sep 2024 10:17 AM

Just says "contact us to get an update on your order" 

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caesarome
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Superuser
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Re: What does this mean?

‎30 Sep 2024 10:29 AM

Posted by a Superuser, not a Sky employee. Find out more

If you placed the order yesterday then I would leave it for a further 24 hours then see if your account has updated. The reason being credit checks that are undertaken don't usually take place at the weekend so they might be being undertaken at present hence the delay.

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Emcintyre
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Re: What does this mean?

‎30 Sep 2024 10:36 AM

I phoned, they said there had been an error so I wouldn't recieve the order or anything 🤷

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