Want to keep old sky number

[Neasy]

I'm an existing customer of sky and got new phone and SIM with them. I want to keep my old phone number but unable to use PAC code. Can Anyone help

[SKY1992bf · Accepted solution]

@Neasy  If you have a current sky sim and have a new data plan on a different sky sim then you need to either

transfer the number you want to keep to another payg provider then back to the correct sky sim

or

ask sky to transfer the new data plan to your existing sky sim (but this is at sky's discretion as there is no obligation)

[ANTSMAN]

This seems pretty crazy and wasn't explained to me when I ordred a new SIM.  So I have to leave SKY to keep going with SKY?  

[63johnw]

Hi @ANTSMAN  yes if both sims are with sky then you can't port from one to another, either call sky on 150 to see if they can give you the new plan on your old sim (dont be surprised if they say no) or you need to port to another network then back onto the new sim. 

[PandJ2020]

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@ANTSMAN wrote:

This seems pretty crazy and wasn't explained to me when I ordred a new SIM.  So I have to leave SKY to keep going with SKY?  

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The normal procedure is to simply not order a new dataplan and move the old SIM from old to new phone.

Sounds like you've ordered an additional plan (so you're paying for 2).  As noted, you cannot use a PAC code within a network.

[ANTSMAN]

The SKY team told me I needed to order a new SIM with the new phone.  Apparently, I was misled

[PandJ2020]

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@ANTSMAN wrote:

The SKY team told me I needed to order a new SIM with the new phone.

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You don't need to.  As stated, if you do and activate it then you will have 2 plans and a new number.

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@ANTSMAN wrote:

Apparently, I was misled

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Possibly.  Get back on to them...  (Calls are recorded if necessary)