Discussion topic: Want to keep old sky number

This message was authored by: Neasy · ‎27 Aug 2024

I'm an existing customer of sky and got new phone and SIM with them. I want to keep my old phone number but unable to use PAC code. Can Anyone help

This message was authored by: SKY1992bf · ‎27 Aug 2024

@Neasy If you have a current sky sim and have a new data plan on a different sky sim then you need to either

transfer the number you want to keep to another payg provider then back to the correct sky sim

or

ask sky to transfer the new data plan to your existing sky sim (but this is at sky's discretion as there is no obligation)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

View this Answer within the discussion

This message was authored by: SKY1992bf · ‎27 Aug 2024

@Neasy If you have a current sky sim and have a new data plan on a different sky sim then you need to either

transfer the number you want to keep to another payg provider then back to the correct sky sim

or

ask sky to transfer the new data plan to your existing sky sim (but this is at sky's discretion as there is no obligation)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: ANTSMAN · ‎04 Nov 2024

This seems pretty crazy and wasn't explained to me when I ordred a new SIM. So I have to leave SKY to keep going with SKY?

This message was authored by: 63johnw · ‎04 Nov 2024

Hi @ANTSMAN yes if both sims are with sky then you can't port from one to another, either call sky on 150 to see if they can give you the new plan on your old sim (dont be surprised if they say no) or you need to port to another network then back onto the new sim.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: PandJ2020 · ‎04 Nov 2024

@ANTSMAN wrote:
This seems pretty crazy and wasn't explained to me when I ordred a new SIM. So I have to leave SKY to keep going with SKY?

The normal procedure is to simply not order a new dataplan and move the old SIM from old to new phone.

Sounds like you've ordered an additional plan (so you're paying for 2). As noted, you cannot use a PAC code within a network.

I am just another Sky customer and my views are my own

This message was authored by: ANTSMAN · ‎04 Nov 2024

The SKY team told me I needed to order a new SIM with the new phone. Apparently, I was misled

This message was authored by: PandJ2020 · ‎04 Nov 2024

@ANTSMAN wrote:
The SKY team told me I needed to order a new SIM with the new phone.

You don't need to. As stated, if you do and activate it then you will have 2 plans and a new number.

@ANTSMAN wrote:
Apparently, I was misled

Possibly. Get back on to them... (Calls are recorded if necessary)

I am just another Sky customer and my views are my own

Discussion topic: Want to keep old sky number

Want to keep old sky number

Re: Want to keep old sky number

All Replies

Re: Want to keep old sky number

Re: Want to keep old sky number

Re: Want to keep old sky number

Re: Want to keep old sky number

Re: Want to keep old sky number

Re: Want to keep old sky number

Was this discussion not helpful?

Search Sky Community

Start a new discussion