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This discussion topic has been answered Discussion topic: Voicemail notification not clearing

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Message posted on ‎03 Mar 2026 06:57 AM - last edited: ‎09 Mar 2026 06:04 PM by Community Manager

Voicemail notification not clearing

I keep getting sky voicemails and want to know how to stop it. It says I don't have any new voicemails and then goes through all the press 1 to do this press 2 to do that. How do I stop getting them?

 

[Moderator note: Discussion title edited for clarity]

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Message posted on ‎02 Apr 2026 11:51 AM - last edited: ‎02 Apr 2026 11:51 AM

Re: Voicemail notification not clearing

Posted by a Sky employee

Hi, everyone.

 

Thank you for your contributions to this discussion and patience while this issue is being investigated.

 

To help with the investigation, it's important for those experiencing the issue to reply with the following:

 

  1. Your device make and model (e.g. Samsung S26).
  2. Your device OS version (e.g. Android 16)
  3. When the issue started. (e.g. 3rd March 2026)
  4. Confirm whether or not you've tried all relevant troubleshooting steps.
  5. Describe the issue (e.g. red dot only, +1 voicemail, repeated pop‑ups, etc.).

If you're no longer experiencing this issue, please share the steps you followed to resolve it.

 

For now, I'll mark this post as the answer for everyone's awareness.

 

Thank you.

Samraj
Sky Community
Community Manager

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Message posted on ‎31 Oct 2025 10:54 AM

Voicemail notification constant pop up

I keep receiving voicemail notifications popping up on my phone but there's no voicemail there. How can I stop these? 

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Message posted on ‎31 Oct 2025 12:01 PM

Re: Voicemail notification constant pop up

Posted by a Superuser, not a Sky employee. Find out more

Hi @AlexF1  try changing voicemail settings so messages can't be left, restart the phone then turn voicemail back on. 

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Message posted on ‎31 Oct 2025 12:11 PM

Re: Voicemail notification constant pop up

Posted by a Superuser, not a Sky employee. Find out more

@AlexF1 

On your phone:


Dial 759.
Press 3.
Press 5.
Press 1.

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Message posted on ‎04 Nov 2025 07:13 PM

Re: Voicemail notification constant pop up

Hi, I am also getting a constant voicemail notification, although there is no voicemail of any kind when I call to check. I've tried the above of disabling the ability for people to leave voicemail, restarting the phone, etc, but the problem persists. I clear the notification but it goes off again several times a day! What else can I try please?

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Message posted on ‎28 Feb 2026 08:30 AM

Sky voice mail notification won't delete

I have a new phone and the sky voice mail notification won't delete even though I have no new messages. I've tried turning notifications off but nothing seems to work. Any ideas? 

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Message posted on ‎28 Feb 2026 08:39 AM

Re: Sky voice mail notification won't delete

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gail6710  try turning off voicemail, restart your phone then turn voicemail back on to see if that helps. 

Voicemail can’t be switched off completely. But, to stop people leaving you voicemail messages, turn message recording mode off.

On your phone:

  1. Dial 759.
  2. Press 3.
  3. Press 5.
  4. Press 1.
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Message posted on ‎28 Feb 2026 08:48 AM

Re: Sky voice mail notification won't delete

Hi, thank you for the suggestion. I've done this but still can't delete the notification even though I have no messages. 

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Message posted on ‎28 Feb 2026 08:53 AM

Re: Sky voice mail notification won't delete

Posted by a Superuser, not a Sky employee. Find out more

What phone are you using @Gail6710  ?

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Message posted on ‎28 Feb 2026 09:35 AM

Re: Sky voice mail notification won't delete

Posted by a Superuser, not a Sky employee. Find out more

@Gail6710 

Have you tried using another phone to call your mobile to leave a voicemail then tried deleting it in the usual way ?

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Message posted on ‎28 Feb 2026 09:39 AM

Re: Sky voice mail notification won't delete

Posted by a Superuser, not a Sky employee. Find out more

Something else to consider is do you have visual voicemail active on your phone @Gail6710  could it be a notification for that ? 

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Message posted on ‎28 Feb 2026 12:31 PM

Re: Sky voice mail notification won't delete

Hi, many thanks. This worked. It actually wasn't switched on but turned the visual voicemail off and on again and the notification disappeared. 

 

Very grateful, it was driving me nuts 😂

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Message posted on ‎01 Mar 2026 04:08 PM

Re: Voice Message icon

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rob4038  check in case it's a visual voicemail notification. 

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Message posted on ‎03 Mar 2026 07:37 AM

Re: Sky Voicemail

Posted by a Superuser, not a Sky employee. Find out more

@Jenben581 

Do you mean you're receiving calls from Sky (and not scammers) which aren't being answered and are going through to Voicemail?

If so you could try adjusting your marketing preferences here

https://www.sky.com/mydetails/data-and-personalisation 


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Message posted on ‎03 Mar 2026 07:47 AM

Re: Sky Voicemail

I am getting this too. It started with a message being left but sky voicemail didn't tell me for 3 days. Now several times a day saying I have a voicemail. Call sly voicemail and no messages. Can't see a way to contact Sky about it
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