Sky Voicemail

[sammyjo345]

I wonder if that is it as I'm using a Samsung as well.  What one do you have? Mines just standard S24.

[JuneMarie]

Hi, I am having similar issues following porting to Sky mobile last month.

When I switch on my phone, and several times during the day, I am alerted to a 'new voicemail'.

However, when I access voicemail (171) - my voicemail box is empty.

I have a constant red badge on my phone showing '1' on my phone icon

I have searched this and other posts advise switching on Cellular Data, and switching off live voicemail - both of whiuch I have done.  I have also reset network settings.

I had no problems with my previous supplier.

Called twice to Sky, but am no further on !!

Please help - its driving me nuts

Thank you   

June

[Noel131]

System says that i have new voicemails when there are none

[63johnw]

Hi @Noel131  there have been similar reports on here lately so there may be an issue at Skys end. 

[GF55A]

well it certainly looks as if like so many things these days they set up these community sites which appear to be a way to divert people away from the fact that no one from sky jumps on and admits to a problem and then takes control which back in my day of customer service (40year career) was known as "owning the problem" and actually firstly acknowledging the issue and then working to resolve it asap to keep the customers happy this just appears to be a chat site where nobody actually provides any service or resolutions. 

[Gugsy99]

I've cleared my cache and I've not had anything since, fingers crossed that's worked 

[GF55A]

tried all that buddy it makes no difference 

[Samraj]

Hi, everyone.

Thank you for bringing attention to this issue.

Your feedback has been shared with the Sky Mobile team for them to investigate.

If you haven't already, please follow the relevant troubleshooting steps to see if this resolves your issue.

For now, I'll mark this post as the answer for everyone's awareness.

[GF55A]

Thank you for actually taking note and fyi of course i have already done all the recommended fixes etc before using this messaging system now let's see if action to identify the problem and instigate a fix asap happens or?

[sammyjo345]

Thanks for that. 

But same as GF55A I've done all that is suggested and I'm still having the issue as well.  

So here's hoping they can get to bottom of this.

[Jenben581]

Mine does that too and it's driving me mad. I've now switched off visual voicemail but not sure if that has worked or not yet.

[QUEENSTOWNISBEST]

I see an em0loyee has reacted but I still have the symbol and no voicemail how can I resolve this?

[Jenben581]

I'm still trying to find out how to do it too. I knocked off visual voicemail which someone said to try but didn't work!

[Jenben581]

Nothing works! It's driving me mad!

[Ainsley_1988]

For the last 3 weeks my phone has been telling me I have a voicemail, but I don't I delete my voicemails as I get them