Updating data plan

[RRRGPSR]

I've been trying for weeks to update my data plan via the app. It shows as successful and that this can be used straight away however never changes. I have now run out of data. I have tried calling sky a few times now and was told 6 days ago that my plan had been updated and so on but one of the staff however again it hasn't. At this rate I will end up cancelling my plan with sky all together as that staff have been no help at all. 

[caesarome]

@RRRGPSR 

As you seem to have an issue on your account and that you are getting no where in getting it sorted I would put in a complaint as you should then be contacted about it:

https://www.sky.com/help/complaints