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Discussion topic: Lost mobile account on my sky app. I’ve recently upgraded to iPhone 16 plus

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Avatar for ClaireDonovan
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This message was authored by: ClaireDonovan

Message posted on ‎09 Sep 2025 11:03 PM

Lost mobile account on my sky app. I’ve recently upgraded to iPhone 16 plus

I've recently upgraded to iPhone 16 plus and know when I log into my sky app my mobile account is missing! I've deleted the app and reinstalled it multiple times, my account is saying my mobile account is linked. All I can see is streaming and broadband accounts?

any help please?!?!

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎10 Sep 2025 05:38 AM

Re: Lost mobile account on my sky app. I’ve recently upgraded to iPhone 16 plus

Posted by a Superuser, not a Sky employee. Find out more

@ClaireDonovan 

You will need to contact Sky about this, so try using social media as they might be able to help:

 

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

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