Discussion topic: Updating Sky Mobile address without calling

This message was authored by: Cine_Matt · ‎28 Aug 2024

Hello,

I'm wanting to upgrade my phone and the My Sky app is insisting on using my old address unless I call to change it.

I made contact with the HelpTeam on Twitter who told me they only can access the system to change address by phone. I've never had a company force me to call to update my address before, surely there's a way to do such a basic request without calling?

Thank you for any help/advice on this.

This message was authored by: Daniel0210 · ‎28 Aug 2024

@Cine_Matt

You do need to call. The staff from the Messaging Team on here can no longer carry out this for you.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎28 Aug 2024

@Cine_Matt

You do need to call. The staff from the Messaging Team on here can no longer carry out this for you.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: 63johnw · ‎28 Aug 2024

Hi @Cine_Matt you have been correctly advised, currently the only way is to call.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: Updating Sky Mobile address without calling

Updating Sky Mobile address without calling

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