Order cancelled with no reason and now account has gone

[David88]

I ordered an Ipad air yesterday, passed credit check etc and all got confirmed. Then got an email later saying it had all been cancelled with no reason. Now also cannot log into sky account- I put in the email but I now appear to have created a whle new account which has no links to my current products. I have an active mobile phone contract too- all was visible before but now gone. 

[David88]

Does anyone know who I can contact please? 

[63johnw]

Hi @David88  call sky on 150 so they can look into this for you. 

[caesarome]

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@David88 wrote:

I ordered an Ipad air yesterday, passed credit check etc and all got confirmed. Then got an email later saying it had all been cancelled with no reason.

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@David88 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.