4

This discussion topic has been answered Discussion topic: Unregistered

Reply
Answered - Go to Answer
Avatar for Ironhorse
Level 1 icon
What's this?
This message was authored by: Ironhorse

Message posted on ‎07 Nov 2024 10:34 AM

Unregistered

I'm no longer registered on the network and I don't know why. What should I do
Report post
Post 1 of 5
444 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎07 Nov 2024 11:53 AM

Re: Unregistered

Posted by a Superuser, not a Sky employee. Find out more

@Ironhorse 

Have you been abroad recently ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Report post
Post 2 of 5
433 Views
0 Likes
Reply

Did this answer not help you?
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome Answer

Message posted on ‎07 Nov 2024 11:53 AM

Re: Unregistered

Posted by a Superuser, not a Sky employee. Find out more

@Ironhorse 

Have you been abroad recently ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 5
434 Views
0 Likes
Reply

Did this answer not help you?
Avatar for Ironhorse
Level 1 icon
What's this?
Topic Author
This message was authored by: Ironhorse

Message posted on ‎07 Nov 2024 11:55 AM

Re: Unregistered

Yes but I've been back a couple of weeks and everything was fine until last night

Report post
Post 3 of 5
429 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎07 Nov 2024 11:56 AM

Re: Unregistered

Posted by a Superuser, not a Sky employee. Find out more

Have you checked that your phone is set to Home as per this:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 5
426 Views
Reply
Avatar for Ironhorse
Level 1 icon
What's this?
Topic Author
This message was authored by: Ironhorse

Message posted on ‎08 Nov 2024 02:09 PM

Re: Unregistered

  • Thanks for your guidance.  I've managed to get reconnected via a friend fiddling with the settings I managed to mess up.  All sorted now. I'll leave technology alone.
Report post
Post 5 of 5
368 Views
0 Likes
Reply
Reply
Answered - Go to Answer