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Discussion topic: Unregistered

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Ironhorse
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Unregistered

‎07 Nov 2024 10:34 AM

I'm no longer registered on the network and I don't know why. What should I do
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caesarome
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Superuser
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Re: Unregistered

‎07 Nov 2024 11:53 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ironhorse 

Have you been abroad recently ?

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caesarome
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Superuser
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Re: Unregistered

‎07 Nov 2024 11:53 AM

Posted by a Superuser, not a Sky employee. Find out more

@Ironhorse 

Have you been abroad recently ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Ironhorse
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Re: Unregistered

‎07 Nov 2024 11:55 AM

Yes but I've been back a couple of weeks and everything was fine until last night

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caesarome
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Superuser
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Re: Unregistered

‎07 Nov 2024 11:56 AM

Posted by a Superuser, not a Sky employee. Find out more

Have you checked that your phone is set to Home as per this:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home

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Ironhorse
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Re: Unregistered

‎08 Nov 2024 02:09 PM

  • Thanks for your guidance.  I've managed to get reconnected via a friend fiddling with the settings I managed to mess up.  All sorted now. I'll leave technology alone.
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