Unable to use mobile data

[craftyjax]

I also have the same problem Sky have told me there are mast issues in my area however, I am still unable to use my data in other regions too

[craftyjax]

My mobile data has stopped working also unless connected to WIFI.  
 I have also reset the phone several times.
Have spoken to with customer services  to no avail,
was told there a re mast issues in my area, but I still cant use my data in other regions too
I would appreciate it if you could escalate this

[noofighter]

Yet another disaster, no connectivity in London. I have lost count of the amount of times Sky mobile data has failed. Sick of it. Literally in Moorgate.

[CharlieJ2]

I still have no mobile data connection...its been 5 days and us now beyond a joke.

SKY stop closing our threads and start resolving the obvious issue for which you are clearly burying your heads in the sand.

@Anonymous 

[caesarome]

@CharlieJ2 
Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

If not have you tried turning off all networks connections, then reboot your phone before turning the network settings again.

[Daniel0210]

@CharlieJ2 

That's another (different ) customer you've tagged.

[CharlieJ2]

I have no connection even in other areas where there are no mast issues...

I have reset my phone and restarted my phone, cleared cache also still no mobile Internet connection 

[stef+ciavucco]

3 sky phones in the family, 2 working 1 unable to get on internet and can only make calls, no txt or iMessage, this is beyond a joke ! Live chat today they told me the problem was fixed ! 

[Oz-RG-1986]

So far....5days no Data.

No mast issues (checked and had messages from Sky reminding me)

Have tried following community help pages but the 'download network settings' keeps throwing up errors.

Tried to restart phone, tried to use airplane mode, tried to disable the connection to sky (via mobile networks) and reconnect.

None of these have solved the problem

I recognise that for some (and Sky) the network is 'stable' but there is still a proportion of users who have no access to anything. 

This is unacceptable and to just close a thread does not solve an issue.

I would call them during work hours but as i dont have the ability to do so, i cant!

Continued annoyance and disapointment

[lew5]

have had no data/connectivity since last thurs, 5 days no data can only access tnternet if connected via wifi.

whats truly confusing is someone in the same house as me on the sky network has data but i do not.

infuriating and disruptive as i am often away from wifi when at work, needs to be fixed ASAP.

[M+Little]

Before I make a call I have 4G or even 5G but as soon as I make or answer a call it drops to H+ and it won't connect to anything, no apps no Internet, as soon as the call ends everything is back to normal. I drive for a living and this is not just 1 area of the country it is everywhere I have been today Scotland, Cumbria and Lancashire. VoLTE is on, I've put airplane mode on and off and restarted the phone but no joy. 

[hesk1912]

5 days for me too. Two others on Sky work fine in the house. Complaints sent me a troubleshooting guide. Nothing has worked. I've now got a PAC but think the situation is shocking. We are going to move all phones and TV.

[Andy149]

101 hours since I had any mobile data. Tried all the fixes suggested, nothing. The response from Sky has been appalling. Moving provider tomorrow 

[Denmanhammer]

Same, appears problem not as fixed as claimed.

Have done multiple resets all to no avail.

[DerbyPL]

In a way it is strangely comforting that other people are still having an issue and it is not just me. If you look over Sky support channels everything is back to normal and must be my device, my network or a generic message about a mast (engineers apparately still working on it 👀). There is no help and if one more person tells me have you reboot I will scream. For the avoidance of doubt I have probably rebooted 100 times now. 5 days without service and no acknowledgment that there is a problem is a very strange way of providing 'customer service'. I guess I just keep rebooting 🤬.....(or cancel!!)