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Discussion topic: My Mobile account wont link to my sky account

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This message was authored by StephenJones1 This message was authored by: StephenJones1

My Mobile account wont link to my sky account

Hi, when I try to link my mobile account to my sky accout it says 'The details entered do not match those we have on record' even though the infomation is correct. Any help with this please?

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This message was authored by caesarome This message was authored by: caesarome

Re: My Mobile account wont link to my sky account

Posted by a Superuser, not a Sky employee. Find out more

@StephenJones1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My Mobile account wont link to my sky account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @StephenJones1.

Thanks
Tom
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