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This discussion topic has been answered Discussion topic: Unable to swap my monile

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This message was authored by: K72s

Message posted on ‎07 Sep 2025 11:33 AM

Unable to swap my monile

Is anyone else struggling to swap their mobile phone online? I click to swap but the page just never finishes loading so I'm stuck   

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Avatar for 63johnw
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This message was authored by: 63johnw Answer

Message posted on ‎07 Sep 2025 11:40 AM

Re: Unable to swap my monile

Posted by a Superuser, not a Sky employee. Find out more

Hi @K72s  there have been a few reports of the same, you will need to call sky on 150 for help upgrading. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎07 Sep 2025 11:39 AM

Re: Unable to swap my monile

Posted by a Superuser, not a Sky employee. Find out more

@K72s 

If that doesn't change after perhaps trying a different browser and/or clearing your cache give Sky a call by dialling 150 from your current Sky mobile and an agent can help you place the swap order. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: 63johnw Answer

Message posted on ‎07 Sep 2025 11:40 AM

Re: Unable to swap my monile

Posted by a Superuser, not a Sky employee. Find out more

Hi @K72s  there have been a few reports of the same, you will need to call sky on 150 for help upgrading. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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This message was authored by: K72s

Message posted on ‎07 Sep 2025 12:01 PM

Re: Unable to swap my monile

Thank you 🙂

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