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Discussion topic: Help with mobile account
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This message was authored by: milesie
Message posted on 07 Sep 2025 11:54 AM
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Help with mobile account
I need to delete 2 old iphones from my account which I no longer have and also to delete a sim that I am paying for which I no longer use - how do I do this?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 07 Sep 2025 12:03 PM
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Re: Help with mobile account
You can't delete phones as only those that have been returned to Sky will be removed although this is quite a slow process so can take a number of weeks to occur.
You also can't delete a sim. if you have been paying for it for 12 months or more then you will need to call Sky on 150 to ask them to cancel it for you.
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If you need help please provide as much information as you can
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