Unable to setup account

[Rebecca154]

I have tried to set up my account but the postcode is not working 

[63johnw]

Hi @Rebecca154  is this what you are trying to do ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[caesarome]

@Rebecca154 

Are you trying to login to your account and it says your postcode is invalid or similar ?

[Bexs2025]

It is saying invalid postcode and it is the same one that I put in when I set up the contract 

[Bexs2025]

Yes I am trying to setup my online account 

[caesarome]

@Bexs2025 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Rebecca154.