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Discussion topic: Unable to receive text

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Avatar for Michelle251188
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This message was authored by: Michelle251188

Message posted on ‎10 Aug 2026 03:36 PM

Unable to receive text

Hi,

 

I've recently changed to sky mobile from EE and when setting up my TSB mobile banking app I can't receive the OTP from them. They say it's been sent numerous times but hasn't gone through due to an error for my service provider. 

 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎10 Aug 2026 04:32 PM

Re: Unable to receive text

Posted by a Superuser, not a Sky employee. Find out more

Hi @Michelle251188  all you can do is call sky on 150 and report it so they can look into it for you.  

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