Discussion topic: Sending old phone back
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Message posted on 10 Aug 2026 03:54 PM
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Sending old phone back
Hi - have just upgraded my iphone and have the packaging ready to return the old iphone. I had an SMS today with a link (sky.conditionchecker.com) to 'upload a few photos so we can confirm its value'. When I click on the link my phone suggests it's a phising site. Do I need to upload pics and if so, how and where can I do this without clicking through that link.
Thanks
Alison
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Message posted on 10 Aug 2026 04:31 PM
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Re: Sending old phone back
Hi @Welshdragon66 this appears to be a new thing with sky as others have reported issues with condition checker not taking pictures. If this is the case then post back here and we can try and get you some help.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 10 Aug 2026 04:35 PM
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Re: Sending old phone back
I get the same message but it does say this in the FAQ:
You don't have to go through the Sky Condition Checker but it will only take you a couple of minutes and as we would like to guarantee the quoted value for your Swap if no damage is indicated, we can only do that if you complete the Sky Condition Checker steps in full.
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If you need help please provide as much information as you can
Message posted on 10 Aug 2026 04:46 PM
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Re: Sending old phone back
Thanks for the replies. When I do click through the link, I'm getting this and am not comfortable going any futher.
Thanks - 
Message posted on 10 Aug 2026 04:49 PM
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Re: Sending old phone back
I'm seeing that as well now where a few minutes ago I could get past the original message.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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