0

Discussion topic: Mobile order

Reply
This message was authored by: Magsalice

Mobile order

Yesterday, I ordered a phone. I signed the contracts etc and got an email confrorming my phobe insurance and initial payment was taken, however, I can't see information about my order anywhere. Nothing on MySky account, no messages or emails.
Reply

All Replies

This message was authored by: Daniel0210

Re: Mobile order

Posted by a Superuser, not a Sky employee. Find out more

@Magsalice 
As fellow customers we have no insight into stock levels or delivery timescales.

After credit checks have been completed the most up to date information on your order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: caesarome

Re: Mobile order

Posted by a Superuser, not a Sky employee. Find out more

@Magsalice 

If you still can't track your order tomorrow you might want to call Sky so that can both check the status of it for you and to confirm your account number so you can setup an online account.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply