Unable to reactivate replacement physical sim

[Zof88]

Hi,

I changed to an esim before going on holiday and my phone is not compatible. I eventually got a new physical sim ordered and have received it but when I log onto my account both through the app and onsite, it only give the option to activate a replacement esim.

[caesarome]

You will need to find a way to contact Sky support about this so they can get it activated for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.