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Discussion topic: Unable to make or recieve calls

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This message was authored by: Hydromonster

Message posted on ‎04 Feb 2026 10:02 AM

Unable to make or recieve calls

For some jnknown reason i cant make or recieve calls can browse using data but thats it. Why is this happening? Have switched off phone turned of and on the sim still nothing
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎04 Feb 2026 10:03 AM

Re: Unable to make or recieve calls

Posted by a Superuser, not a Sky employee. Find out more

@Hydromonster 

Do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: Hydromonster

Message posted on ‎04 Feb 2026 10:16 AM

Re: Unable to make or recieve calls

It says a mast is down but i dont get why my personal doesnt work and my work phone on the same network does work? Doesnt make sence
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This message was authored by: caesarome

Message posted on ‎04 Feb 2026 10:18 AM

Re: Unable to make or recieve calls

Posted by a Superuser, not a Sky employee. Find out more

It might be that this issue with the mast is only affecting the making and receiving of calls. Sky does esntbown or maintain them so you will be waiting for the owner to carry out the repairs.

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Message posted on ‎05 Feb 2026 11:37 AM

Re: Unable to make or recieve calls

cancel sky mobile

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Message posted on ‎05 Feb 2026 11:44 AM

Re: Unable to make or recieve calls

Posted by a Superuser, not a Sky employee. Find out more
@davewhitehead wrote:

cancel sky mobile

Hi @davewhitehead  is that a question or a suggestion ? 

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Message posted on ‎05 Feb 2026 11:56 AM

Re: Unable to make or recieve calls

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@davewhitehead 

You can only do that if you have had the mobile device for less than 31 days so is this the case ?

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