Unable to make calls or access mobile data while in Turkey

[Lizbeth66]

I'm in Northern Cyprus (Turkey) and although my iPhone 11 is showing a good strong 3G KKTCELL signal I am unable to make calls or access mobile data. I've gone through all the recommended steps such as re downloading and installing network settings and checking my billing cap. The next step Sky helpfully suggest is calling them.........but of course I can't 

if I try to useapps using internet I get a no network connection message

if I try to make a call my call log shows a cancelled call. 
Any ideas? 

[dmy24]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Lizbeth66]

Hello again. I am still unable to access mobile data or make calls. I would like to restart the chat please. 

[Daniel0210]

@Lizbeth66 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue hasn’t been resolved. Replies from Sky aren’t instant so check the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lizbeth66]

Hi. I haven't heard anything since Sunday. Please could you check if this has been re-escalated. Still having the same problem. 

[Lizbeth66]

Hi. I've been trying to get this chat reopened since Sunday. I'm still unable to use my phone. Please could someone respond? 
@Mr+Flibbles+86 

@Daniel0210 

[Daniel0210]

@Lizbeth66 

I have re-escalated your post again. Please be aware that chat invites are not guaranteed but hopefully you will get one today. The process is as before, just remember to reply at least every 48 hours. 

[Greenfingers001]

Thank you for escalating this. We have sent another invite to chat 🙂