Unable to activate E-sim

[Amelia110]

I can't activate my e-sim on my new device. I'm unable to contact sky as I have no mobile service on both my current and old device. I've tried to activate it so many times it's now saying my confirmation code is invalid. Please can someone help! 

[caesarome]

@Amelia110 

Have you tried ordering another eSIM to see if that will work for you ?

[Amelia110]

Thank you for your reply, how do I do this? 

[caesarome]

@Amelia110 

You should be able to order another eSIM from here:

https://www.sky.com/shop/mobile/plans

[Amelia110]

Thank you! Does that automatically get rid of my other sim for my new one?

[caesarome]

@Amelia110 

As you can't activate it you should not be charged for it so if you can get this one working you should be able to delete it, just make sure you delete the right one.

[Amelia110]

That's great! Thank you so much for your help, I'll give this a go.