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This discussion topic has been answered Discussion topic: Transferred sim to new phone, now have no signal

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This message was authored by: Jo+McGurk

Transferred sim to new phone, now have no signal

I swapped my sim to my new phone (Iphone 16), but now it has no signal. Everything else seems fine, I have tried resetting network and switching off and on. 


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This message was authored by: Jo+McGurk Answer

Re: Transferred sim to new phone, now have no signal

I eventually got hold of a real person, turns out that the new phone they sent was blacklisted, so not a sim issue. No idea how that happened as it should be a brand new phone. 

I have to return it and get another. 

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This message was authored by: caesarome

Re: Transferred sim to new phone, now have no signal

Posted by a Superuser, not a Sky employee. Find out more

@Jo+McGurk 

Dies the sim still work in your old phone and was this iPhone one you got from Sky ?

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This message was authored by: Jo+McGurk

Re: Transferred sim to new phone, now have no signal

Hi, yes it works in the old phone, I've had both of them from Sky 

This message was authored by: melanie1968

Re: Transferred sim to new phone, now have no signal

I'm experiencing same issue,,, I've transferred from EE to sky keeping my own number,,,, & I can't make any calls,,, can any help? I've turned phone off & on & reset network 

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This message was authored by: Jo+McGurk Answer

Re: Transferred sim to new phone, now have no signal

I eventually got hold of a real person, turns out that the new phone they sent was blacklisted, so not a sim issue. No idea how that happened as it should be a brand new phone. 

I have to return it and get another. 

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This message was authored by: melanie1968

Re: Transferred sim to new phone, now have no signal

Omg that terrible ,,  unbelievable,,,, I can receive calls just can't make calls until the person as called me,,, then I can call them back ,,, it's very strange to be honest 

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