Transfer of number not complete - left without a working phone number and sky messages not avail

[Anj6069]

I am having an absolute NIGHTMARE. 

Ordered a new handset and tarrif for both my husband and I. 

I did the whole thing - activated sim with PAC code to transfer my old number to Sky... 

Got a text confirmation from Sky it's all happening and should be complete on 22 November. 

But since 21 Nov, the process seems to be stuck half way. My old contract has ceased. But the Sky Mobile contract - whilst they've not confirmed it's complete have said my first bill is on it's way but I have no 4G etc. If anyone rings me my numbers out of use. 

And when I log into my sky account, this handset exists but no tariff or sim card is listed!!!

I'm stressed beyond belief as I need a phone for work [i work remotely] and my phone number I need to keep. 

Can I get hold of anyone at sky? No. I have no landline to ring them from. I've tried online messenger service but that's not been available today or yesterday... 

I've emailed. 

Anyone know what i can do?!?!?!

[63johnw · Accepted solution]

Hi @Anj6069  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Anj6069  an invite to chat.

[Anj6069]

Thank you I'm trying to reach her... on messenger not having joy yet. x

[63johnw]

Are you seeing the bubble on this page @Anj6069  ?

[63johnw]

It's not a live chat @Anj6069  so as long as you are seeing the chat bubble leave a message and sky will reply. 

[Waffle26]

I am currently having the same problem I can phone out but cannot receive any calls or text messages and locked out of all my apps! Please help 

[caesarome]

@Waffle26 

Have you transferred a number from a different network to Sky and if so does your phone itself show the correct number ?

[Waffle26]

@caesarome @Hi yes I have done everything and my number is showing correct. I have followed all the troubleshooting guides but nothing is working 

[caesarome]

@Waffle26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Waffle26]

@caesarome @Thank you fingers crossed I resolve this issues as it has been 6 days without a phone 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Waffle26 an invite to chat.