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Discussion topic: The order I have made appears wrong on the receipt for mobile

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This message was authored by: Julia-rm

Message posted on ‎06 Oct 2025 10:24 AM

The order I have made appears wrong on the receipt for mobile

I have ordered the new iPhone 17pro plus. The larger one. I've just got the receipt through and it says I have pre ordered the iPhone 17pro. How can I change this before they deliver the wrong one

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This message was authored by: caesarome

Message posted on ‎06 Oct 2025 10:27 AM

Re: The order I have made appears wrong on the receipt for mobile

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@Julia-rm 

You woud need to call Sky. Any new order placed will see your credit checked again.

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This message was authored by: PandJ2020

Message posted on ‎06 Oct 2025 10:30 AM

Re: The order I have made appears wrong on the receipt for mobile

Posted by a Superuser, not a Sky employee. Find out more
@Julia-rm wrote:

I have ordered the new iPhone 17pro plus. The larger one. I've just got the receipt through and it says I have pre ordered the iPhone 17pro. How can I change this before they deliver the wrong one

It's not clear what's happened but the larger Pro is call Pro Max (Not Plus).

 

In any event you'll have to call Sky to check.  If it's the wrong one then the order will have to be cancelled and the correct one ordered (Which will require another credit check).

I am just another Sky customer and my views are my own even if you don't like the answers
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