Discussion topic: Technical issues on the website and app
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Message posted on 28 Apr 2025 12:09 AM
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Technical issues on the website and app
The website is not working and neither is the app. I am trying to access my account information and my billing information and it's keeps popping up with "technical issues". I have restarted my phone and tried accessing on many other devices and it's not working on any of them. Any chance anyone has any advice?
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Message posted on 28 Apr 2025 01:38 AM
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Re: Technical issues on the website and app
Hi, I'm currently experiencing the same thing. I just wanted to ensure my bill went out, but only my broadband bill did and not my mobile bill. I'm sure there might be technical difficulties on Skys end, which is why we can't gain access to it. In the mean time, hang tight as it should get sorted soon enough!
Message posted on 28 Apr 2025 05:33 AM
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Re: Technical issues on the website and app
Try signing out of the app then reboot your device and then sign back into the app.
If that doesn't work then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
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