Swop Advice

[lisas]

I'm looking at shopping my iPhone, had it for 24 months but what happens if they don't offer anyway near what's outstanding?

[63johnw]

Hi @lisas  if the value offered is less than what's owed then any remaining balance is added to your next bill to be paid in one go. 

[caesarome · Accepted solution]

@lisas 

The difference would be added to your next available bill so would be taken via it. 

[lisas]

thank you, does anyone know if they ever give the value they say they will?  when i did a quote online with sky it said the phone should cover the outstanding balance, but its a bit worrying if it doesnt then you dont know how much you will have to pay, as its a iPhone its around £260 OS, dont know if to risk it or not? would like to hear other peoples experience 

[63johnw]

There have been reports from some customers of lower valuations but you won know until the company that deals with this for sky assess the phone @lisas. We only hear about the problems here not the ones that go ok. If you do the swap make sure you take photos showing the condition of the phone. I don't use the swap option, I sell my phones to music magpie (others are available) then use that to pay the balance of what's owed. Never had any issues using them. 

[lisas]

thank you, Music Magpie might seem the better option!  I've bought phones from them in the past and always great to deal with.