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[Lynda441]

Do I send my box back with the phone

[63johnw]

Hi @Lynda441  if it fits in the packaging sky have provided I would as it will give an extra level of protection. Take photos of the device before sending to show it's not damaged. Keep proof of posting too. 

[SKY1992bf]

@Lynda441  You use the box the new phone come in to return the old one 

the box should also contain a return label but it's quite small so you might need to look for it 

[Lynda441]

It's too big for the return box

[63johnw]

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@Lynda441 wrote:

It's too big for the return box

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Then no you can't @Lynda441