Discussion topic: my samsung S22+ phone is malfunctioning now cant use it.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 14 May 2025 05:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
my samsung S22+ phone is malfunctioning now cant use it.
My Samsung S22+ is not able to be used, its showing adds continuously its trying to add cleaners, it's unusable. i cannot use this phone at all I am worried I have a lot of photos on this phone, I wanted to send my photos to a sd card but have no idea how to do this as there is no sd card slot on this phone. i need a replacement phone or this one to be repaired what do I need to do as I cannot seem to get in touch with Sky.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 14 May 2025 05:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: my samsung S22+ phone is malfunctioning now cant use it.
This link explains the process
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 14 May 2025 05:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: my samsung S22+ phone is malfunctioning now cant use it.
I don't believe a 'repair' is required. (Nor will Sky send a replacement)
It's a software/malware issue - I don't believe Sky will 'fix' those.
Unless someone will post here on resolve such issues you'll be better off posting on a Samsung forum imho.
(Many phones no longer have SD slots - they expect you to use a cloud service)
Message posted on 14 May 2025 06:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: my samsung S22+ phone is malfunctioning now cant use it.
@hazel+jordan You should be able to fix this issue yourself by running a security scan while in safe mode, this mode blocks any third party apps from running which will be the source of the malware which is causing the pop ups.
To enter safe mode you need to do the following,
Message posted on 14 May 2025 07:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: my samsung S22+ phone is malfunctioning now cant use it.
@hazel+jordan wrote:
My Samsung S22+ is not able to be used, its showing adds continuously its trying to add cleaners,
If you are getting pop ups then has this started since you installed an apps recently ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page