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Discussion topic: Swap

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This message was authored by: Lynda441

Swap

Do I send my box back with the phone

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This message was authored by: 63johnw

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lynda441  if it fits in the packaging sky have provided I would as it will give an extra level of protection. Take photos of the device before sending to show it's not damaged. Keep proof of posting too. 

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This message was authored by: SKY1992bf

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

@Lynda441  You use the box the new phone come in to return the old one 

 

the box should also contain a return label but it's quite small so you might need to look for it 


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This message was authored by: Lynda441

Re: Swap

It's too big for the return box

This message was authored by: 63johnw

Re: Swap

Posted by a Superuser, not a Sky employee. Find out more

@Lynda441 wrote:

It's too big for the return box


Then no you can't @Lynda441   

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I AM NOT A SKY EMPLOYEE

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