Suspended Sky Mobile Service

[MJV1]

I was abroad and occasionally used roaming on my sim only Sky Mobile. On my return I found my mobile service suspended. The bill came to £59.80 which was taken in payment from my bank on the 2nd April 2025. However the service have not been restored. I have tried every conceivable option on the web but no joy. I was advised to call Sky!! As my mobile is my only phone (no landline) I am unable to call the Sky Mobile Sevice number.  How do I get my service reinstated?? 

[SKY1992bf]

@MJV1  Did you also setup a new continuous payment method on your Sky account as this is also required before restrictions are lifted 

[MJV1]

My Sky account is paid by monthly direct debit. This charge was additional to that. 

[SKY1992bf]

@MJV1  If restrictions are applied to the original continuum payment method is cancelled and has to be setup again 

so check that this has been done 

[63johnw]

Hi @MJV1  were you advised your services were restricted for non payment or did your phone just not work on returning to the UK ? If the latter and it's an iPhone go to settings, mobile service, sim applications and change the setting in there. 

[MJV1]

Thank you for the reply. The sim application shows Roaming. I tried to change it to Automatic but it reverts back to Roaming. Is there anything I can/should do?

[MJV1]

I have updated the payment method on my account now. Thank you for your assistance! Much appreciated. 

[MJV1 · Accepted solution]

Hellllooooo! Service restored!! Not sure which of your suggestions did the trick but I am pleased to confirm my mobile is working now!! 
Thank you so much to you both! 

[caesarome]

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@MJV1 wrote: but it reverts back to Roaming. Is there anything I can/should do?

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Do you have "home" as an option, is do try setting it to that as it should be on roaming if you are in the UK.