Struggling to pay

[Kerry20_]

I'm struggling to pay my monthly sky mobile account bill after my mare breakdown. I spoke to an advisor and they weren't much help. Has anyone else had this issue? I would like to apply for a loan term extension on my sky mobile account

[Daniel0210 · Accepted solution]

@Kerry20_ 

There's a payment holiday and it only applies to Sky Glass and Mobile subscriptions.

This link explains it and its limitations (not sim only)

https://www.sky.com/help/articles/sky-payment-holiday. 

And there's a loan extension, but again only for Glass or Mobile.

You would have to call Sky to arrange the loan extension, you can't arrange it here or online. It only lets a loan to be extended by 12 months which therefore reduces the monthly payments.

https://www.sky.com/help/articles/sky-loan-term-extension