Discussion topic: Sky prepaid packaging to return old mobile phone

This message was authored by: SPAH · ‎29 Oct 2024

Sky told me they would send me a prepaid package to send back my old mobile phone. They have not done so, but I have received a warning from them that if I do not send it back within 14 days they will not credit me with the amount they quoted to me. How am I supposed to get the packaging please?

This message was authored by: 63johnw · ‎29 Oct 2024

Hi @SPAH you are supposed to use the packaging your new phone arrived in and the address should have been on that. If you no longer have it then you need to call sky on 150 and ask them to send some more.

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This message was authored by: Nyssakl · ‎14 Dec 2024

Hi, did this

This message was authored by: Daniel0210 · ‎14 Dec 2024

@Nyssakl wrote:

Hi, did this

@Nyssakl

Please explain what you did. Have you a question fellow customers can help with?

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky prepaid packaging to return old mobile phone

Sky prepaid packaging to return old mobile phone

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