I need email dress for mobile billing

[Mollie2302-]

I need to contact Sky regarding a mobile contract. My contract ran our on 5th February 2023. I keep re wing letters from a debt recovery company. For £702 I spoke to an advisor 2 months ago and they confirmed that I don't owe anything. The debt recovery co needs an email to confirm this. I

how do I get it, thanks in advance.

lesley Field

[PandJ2020]

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@Mollie2302- wrote:

 My contract ran our on 5th February 2023.

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Did you actually cancel it and receive confirmation?  As contracts* do not 'run out' without action from the account holder.

Sky do not use email for general communication.

* Data plans continue until cancelled, Device plans do once the credit balance is cleared (This can be a year longer than expected as a Swap24 contract is 36 months)