0

Discussion topic: I need email dress for mobile billing

Reply
This message was authored by Mollie2302- This message was authored by: Mollie2302-

I need email dress for mobile billing

I need to contact Sky regarding a mobile contract. My contract ran our on 5th February 2023. I keep re wing letters from a debt recovery company. For £702 I spoke to an advisor 2 months ago and they confirmed that I don't owe anything. The debt recovery co needs an email to confirm this. I

how do I get it, thanks in advance.

 

lesley Field

Reply

All Replies

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I need email dress for mobile billing

Posted by a Superuser, not a Sky employee. Find out more

@Mollie2302- wrote:

 My contract ran our on 5th February 2023.


Did you actually cancel it and receive confirmation?  As contracts* do not 'run out' without action from the account holder.

 

Sky do not use email for general communication.

 

 

* Data plans continue until cancelled, Device plans do once the credit balance is cleared (This can be a year longer than expected as a Swap24 contract is 36 months)

I am just another Sky customer and my views are my own
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion