Sky told me they would send me a prepaid package to send back my old mobile phone. They have not done so, but I have received a warning from them that if I do not send it back within 14 days they will not credit me with the amount they quoted to me. How am I supposed to get the packaging please?
Re: Sky prepaid packaging to return old mobile phone
Posted by a Superuser, not a Sky employee. Find out more
Hi @SPAH you are supposed to use the packaging your new phone arrived in and the address should have been on that. If you no longer have it then you need to call sky on 150 and ask them to send some more.
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I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Please explain what you did. Have you a question fellow customers can help with?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
You'll need to call Sky. The Messaging Team can't help with returned device issues.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
