Sky page saying restricted

[Lucy148]

Logged in using my sky ID, it will not let me view my billing or anything saying 'page restricted'. Won't even allow me to chat to anybody as it's telling me to log in even though I'm already logged in?! 

[caesarome]

@Lucy148 

Have you tried this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Lucy148]

Hi, yes tried that thank you. It's saying the accounts already linked 

[caesarome]

In that case are you using the correct login, so your main Sky ID ?

[Lucy148]

Yes it's definitely the correct log in etc, I've even reset the password 

[caesarome]

@Lucy148 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Hi there @Lucy148 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147