Sky id linked, but not showing mobile

[caesarome]

@Mrbear365b 

Your post was escalated to Sky's messaging team last June when you posted on here about it so did they contact you via the chat on here about it ?

[Mrbear365b]

May have but I lost my patience so left it .but now I need to add more data and I can't get on 

[caesarome]

@Mrbear365b 

So what happens when you try this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Mrbear365b]

It comes up with there's an error after I fill in surnnane postcode etc 

[caesarome]

@Mrbear365b 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Mrbear365b.

[Tom-W19]

After speaking with Mrbear365b we checked the account and advised to call and speak with the dedicated Sky ID team to get this resolved.

It was a pleasure speaking with you Mrbear365b and thanks again.

[Marksy535]

I am having the same issue, any idea how to fix it?

[caesarome]

@Marksy535 

What same issue are you having ?