Sky cannot generate an eSIM

[IggyCl]

I have been reaching out to Sky to transfer my physical SIM to an eSIM fir over a week. I've called repeatedly, I get the verification codes, but no follow up QR code to continue. After several calls, I was told there is a problem issuing it, no one knows why, The specialist team was supposed to ring me, but their calls don't ring on my phone, they go straight to  voicemail. No other calls do this. I am very frustrated as I cannot use my new iPhone until this is resolved. Can anyone help? And if Sky cannot get the SIM converted, can I break the contract for non performance? I have been with Sky for over 20 years, but I'm so fed up I don't mind walking. 

[caesarome]

Is there any reason you can't continue with just the physical sim as that would seem like the best thing to do here ?

[IggyCl]

Hi!
My new iPhone does not have a slot for a SIM card, it is an eSIM only phone, otherwise as you say, I would simply move the SIM across. I did not realise getting an eSIM from Sky would be so difficult. Sky have admitted that there  it a fault on their end, but they cannot resolve it, and each time I ring, I have to start over again explaining with the problem. I am very frustrated. 

[caesarome]

What iphone have you got ?

[IggyCl]

iPhone 14 Pro from the US ( no physical SIM slots on these US models). 

[caesarome]

@IggyCl 

All you can do is to register a complaint:

https://www.sky.com/help/complaints

[IggyCl]

I get the verification codes, but Sky tells me there is an issue sending my QR code. My email is correct, I get verification codes on this email and via text. I get other Sky emails successfully. But Sky cannot generate the eSIM  QR, and I planned to give my current phone to my daughter tomorrow as a bonus Christmas gift. I cannot now, because I cannot migrate to my new iPhone without an eSIM. 

[IggyCl]

I had filed a complaint while on the phone but surprise, there is no record of it. The second time, I did ask for a confirmation email, which I have received. 
Thanks anyway for reaching out to me and trying to help. Best wishes to you.