Swap24 doesn’t showing up.

[Alan765]

Im on a 36month contract with sky and finished my 2 years(24months) and on my 25th month. According to swap24 I am eligible to swap my device. But in the app it says" unfortunately not eligible for an upgrade". Why is that.?

also I have paid my bill for the 25th month as well.

  Am i be eligible after the 25th month or how does that work?

[63johnw]

Hi @Alan765  you should be eligible for your swap but if it's not showing in your account you will need to call sky on 150 so they can help you.