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Discussion topic: Sky cancel my agreement i want send back phone but they did not provided returns kitt

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This message was authored by Tejinder24 This message was authored by: Tejinder24

Sky cancel my agreement i want send back phone but they did not provided returns kitt

Sky cancel my agreement i want send back phone but they did not provided returns kit what can i do know please help


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Posted by a Superuser, not a Sky employee. Find out more

@Tejinder24 wrote:

Last thursday 


Then posts 2 & 3 apply.

 

If you've already spoken to Sky then you may have to give it a few more days for it to arrive as there's been a bank holiday too.

I am just another Sky customer and my views are my own

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Posted by a Superuser, not a Sky employee. Find out more

Your post isn't very clear as to why or if you want to return the phone, if you do want to return the phone then you will need to contact Sky so they can get the return label and box sent out to you.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Posted by a Superuser, not a Sky employee. Find out more

@Tejinder24 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.

 

Your duplicate threads have been removed. You have this one. 

If this is a new device, then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Tejinder24
Topic Author
This message was authored by Tejinder24 This message was authored by: Tejinder24

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

I want to return but they didt provid pre-paid returns packaging or a pre-paid returns label

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Posted by a Superuser, not a Sky employee. Find out more

@Tejinder24 wrote:

I want to return but they didt provid pre-paid returns packaging or a pre-paid returns label


How long have you had the device?

I am just another Sky customer and my views are my own
Tejinder24
Topic Author
This message was authored by Tejinder24 This message was authored by: Tejinder24

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Last thursday 

This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Posted by a Superuser, not a Sky employee. Find out more

@Tejinder24 wrote:

Last thursday 


Then posts 2 & 3 apply.

 

If you've already spoken to Sky then you may have to give it a few more days for it to arrive as there's been a bank holiday too.

I am just another Sky customer and my views are my own
Tejinder24
Topic Author
This message was authored by Tejinder24 This message was authored by: Tejinder24

Re: Sky cancel my agreement i want send back phone but they did not provided returns kitt

Ok thank you

Tejinder24
Topic Author
This message was authored by Tejinder24 This message was authored by: Tejinder24

Phone

Am order i phone 15pro and i got the dilvery everything is good but after i receive the parcal sky cancle my credit agreement ... now am calling them last 10 day they did not give me any response please help 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Phone

Posted by a Superuser, not a Sky employee. Find out more

@Tejinder24 

Your duplicate thread has been removed. What have Sky said when you've called them? They must have made a response. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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