Sky Mobile Device Plan

[Michelle298]

I cannot find my sky mobile device plan anywhere? I have used my email address and everything how can I try and find out where or what it could be under?

[caesarome]

@Michelle298 

It should be shown on your bill so are you using the correct ID/email address ?

[ToxtethOGrady]

Ive the same issue- Glass and Broadband are there but nothing for Mobile?

[caesarome]

@ToxtethOGrady 

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[ToxtethOGrady]

Yes, been there the last few years, Just checked and its already connected 

[caesarome]

@ToxtethOGrady 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Brill+Gill]

Thanks for escalating this @caesarome. We’ve sent @ToxtethOGrady an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.