Sky Mobile Account Restricted

[Jordan62]

Got a message through the Sky website & MySky app stating that my Sky Mobile is suspended - Account restricted as I have an outstanding balance but I'm in credit nothing left to pay until my next bill date.

Is anyone else having this issue?

[PandJ2020]

Are your mobile services actually restricted?

Did you make any manual payments?  (And the automated ones have failed?)

[Jordan62]

Hi, thank you for the reply 

My services are working fine so I can't understand why I'm getting this message. (Account restricted)

Also I'm in credit nothing to pay until my next bill date 

[caesarome]

Can you access your mobile bill ?

[Jordan62]

Yes, I have access to the mobile bill it's showing in credit 

It when you first go to the app or website that's when I get the message 

[caesarome]

@Jordan62 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent Jordan62  an invite to chat.

[Jordan62]

Hi, Lisa (Sky Tech Team)

How do start the chat? 

Thanks

[caesarome]

@Jordan62 

You should see a chat bubble at the bottom of the page so just start typing in it to start it.

[Jordan62]

Hi, yes I have managed to contact the Sky team now