Discussion topic: Sim stopped working whilst abroad
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Message posted on 04 Nov 2025 07:27 PM
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Sim stopped working whilst abroad
My phone was working fine when we landed on Thursday and then had stopped late Friday night. It is my sim not my phone. Now had to purchase a SIM card to use whilst out here. I cannot convert to an eSIM as it wants to send a text message to the number. Virtual assistant hasn't helped and cannot get on the live chat. Any suggestions? I need to get it fixed before coming home as will need my phone
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All Replies
Message posted on 04 Nov 2025 07:34 PM
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Re: Sim stopped working whilst abroad
Hi @KATEEVERTON1995 where are you ?
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 05 Nov 2025 08:41 AM
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Re: Sim stopped working whilst abroad
Currently in Australia
Message posted on 05 Nov 2025 09:24 AM
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Re: Sim stopped working whilst abroad
Try going through this help guide:
https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 07 Nov 2025 04:18 AM
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Re: Sim stopped working whilst abroad
Sadly it worked but only for 20 seconds and then straight back to SOS....
Message posted on 07 Nov 2025 06:13 AM
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Re: Sim stopped working whilst abroad
If it's an iPhone @KATEEVERTON1995 try settings before, mobile service, sim application and change the setting there.
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 10 Nov 2025 11:00 AM
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Re: Sim stopped working whilst abroad
Sadly that hasn't worked either.... I keep trying to contact Sky but all I get please telephone but when your sim doesn't work this isn't possible.... I am just going round in circles
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